Shipping Policy

 

SHIPPING POLICY

North Collectives

Thank you for shopping with North Collectives. Below you will find detailed information regarding our order processing times, delivery estimates, shipping costs, and tracking procedures.

If you have any questions, please contact us at:
info@northcollectives.com

1. Order Processing Time

After placing your order, we require 1–3 business days to process it.

  • Orders placed Monday through Friday are typically processed within 1 business day.

  • Orders placed on Friday evening or during the weekend may require additional processing time.

Processing includes order verification, quality control, packaging, and preparation for shipment.

You will receive a confirmation email once your order has been placed successfully, followed by a shipping confirmation email once your order has been dispatched.

2. Estimated Delivery Time

Once your order has been processed and shipped, delivery typically takes:

5–12 business days

Please note:

  • Delivery times are estimates and may vary depending on your location.

  • Delays may occur due to holidays, peak seasons, customs clearance, or external carrier issues.

  • Business days exclude weekends and public holidays.

North Collectives is not responsible for delays caused by shipping carriers or customs authorities.

3. Shipping Costs

We offer free shipping on all orders.

  • No minimum order value

  • No hidden shipping fees

  • 100% free delivery

Please note that any customs duties, import taxes, or additional local charges are the responsibility of the customer.

4. Placing an Order

Ordering from North Collectives is simple:

  1. Visit the product page of your selected item.

  2. Choose the correct size, color, or variant (if applicable).

  3. Click the “Add to Cart” button.

  4. Proceed to checkout.

  5. Enter your correct billing and shipping details.

  6. Review your order carefully.

  7. Complete your purchase using one of our secure payment methods.

After completing your purchase, you will receive an order confirmation email.

If you experience any issues during checkout, please contact us at:
info@northcollectives.com

5. Payment Security

All payments on our website are processed through secure, SSL-encrypted payment gateways to ensure maximum protection of your personal and financial information.

We may offer payment options such as:

  • Credit card (Visa, Mastercard, AMEX, Maestro)

  • Other secure payment providers available at checkout

North Collectives does not store or directly process your payment details.

6. Shipping & Fulfillment

To maintain competitive pricing and efficient logistics, orders may be shipped from different fulfillment centers.

Please note:

  • Orders containing multiple items may arrive in separate packages.

  • Delivery times may vary slightly per product.

We carefully process and inspect every order before dispatch to ensure quality and accuracy.

7. Track Your Order

Once your order has been shipped, you will receive a tracking number via email.

Tracking information typically becomes active within 1–3 business days after shipment.

You can monitor your delivery status using the tracking link provided in your shipping confirmation email.

If you have not received tracking information within 5 business days, please contact:
info@northcollectives.com

8. Incorrect Address Disclaimer

Customers are responsible for entering the correct shipping information at checkout.

If an incorrect address is provided and the order has already been processed or shipped, North Collectives cannot guarantee successful redelivery.

Please contact us immediately if you notice an error in your shipping details.

9. Lost or Delayed Packages

If your order appears significantly delayed or lost, please contact us. We will work with the shipping carrier to investigate the matter.

North Collectives is not liable for:

  • Delays caused by customs procedures

  • Incorrect addresses provided by the customer

  • Carrier-related delays beyond our control